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How to Order

Follow our quoting process to ensure the best customer service, offering the right product and decoration at the best price.

As you can appreciate, there are many factors which will influence the final price of your selected branded promotional product and we are unable to include all of these variables on our website.

To finalise your quote and place an order, complete the Request Quote form and add your Contact Details after which it will send us an email to contact you to offer assistance, confirm your quote and place your order.

Browse our range of products and request a quote for the items you are interested in by filling out the ‘Request a Free Quote’ form, don’t forget to provide as much detail as possible.

Once your ‘Request for Quote’ is submitted, a representative from MAPS Merchandise will contact you via email or phone to confirm your product choice, quantity required and to clarify the decorating details. These details include the number of decoration colours, preferred decoration method, number of positions of decoration, as well as packaging requirements and delivery timelines. If any of these details alter the prices detailed on our website, you will be notified at this point.

We will need you to supply your logo electronically as an EPS, JPG or PDF file. If you don’t know what that is, speak to us because we do and we can help you. We have in-house Graphic Designers so don’t panic!

MAPS Merchandise will always send final artwork and written confirmation of the order for your approval and signoff before manufacturing. We will not commence manufacturing until email signoff is received.

Please note: from receipt of your written confirmation to us, orders cannot be cancelled or amended, and the client has agreed to incur the costs.

For large orders, MAPS Merchandise can provide pre-production samples free of charge. For small orders, pre-production samples can be supplied but at the customer’s expense. MAPS Merchandise will advise whether an order is large or small.

We ask our customer to inspect their goods within 14 days of delivery. Any claim for faulty goods must be made in writing within that period.

MAPS Merchandise invoices your school, quoting a purchase order number if supplied.

Please note: We only invoice schools.  Other businesses will need to pay their invoice before manufacturing when the Artwork is signed off.