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how it works
Looking for the perfect custom merchandise? Head over to our Products page to explore our wide range of high-quality promotional items. Whatever your vision, we’ve got something to suit—whether it’s branded apparel, drinkware, stationery, or unique giveaways.
Not sure which decoration method is right for your item? Simply fill out our Request a Free Quote form located on each product page with as much detail as you can. Our team will contact you to guide you through your options and help you get the best value for your budget.
Please note: Final pricing can vary depending on factors like quantity, branding method, colour choices, packaging, and delivery timelines. Don’t worry—we’ll confirm everything during the quoting process. The price variation often works in your favour, so it’s definitely worth reaching out for a tailored quote!
Can’t find what you want on our website? Get in touch, there are millions of products available and if it’s not on our website, we can source it or design and manufacture to specifiction.
Got a logo or artwork ready? Great! Just email it through to us—we accept EPS, JPG, or PDF files.
Don’t have a design yet? No problem. Our in-house design team specialises in creating eye-catching artwork for custom merchandise. We’ll work with you to bring your brand to life across all kinds of promotional products.
Not sure if your file is the right format? Just send what you have and our team will take care of the rest!
Once we’ve received your logo or artwork, we’ll create a digital mock-up of your branded merchandise. This shows exactly how your logo will look on the product, so you can approve the design before we go to print.
Need changes? No worries! We’ll tweak the design until you’re happy—after all, it’s your brand and we want it to look its best across your custom promotional products.
Production only begins once you’ve approved the final layout, ensuring you get the result you’re expecting.
Please note: Once written approval is received, we’re unable to make changes or cancel the order. For large merchandise orders, we offer free pre-production samples so you can check the quality before we go ahead. For smaller runs, a small sampling fee may apply.
Once you’ve approved the final design, our expert team gets to work bringing your branded merchandise to life. Sit back and relax—we’ll handle the rest with care and attention to detail.
We’ll also contact you to let you know that production is underway and provide an estimated dispatch date, so you know when to expect your order.
For schools, we offer convenient invoicing (a PO number is recommended).
For businesses, pre-payment is required after artwork approval—unless you’ve set up an account with MAPS Merchandise.
Your custom merchandise is delivered to your door—stress-free and ready to go!
Once your order arrives, please check everything within 14 days. If there are any issues or faults, just let us know in writing within this period and our team will make it right.
We love hearing how your merch turned out! If you’re happy with your order, we’d be so grateful if you could leave us a Google review—it really helps others find us and supports our small business.
In-House Design Team
Embroider, Engrave, Print
Fast Turnaround Times
You're in Good Company
